Verification & Safeguarding Policy
How we review prescribers during onboarding, and how to raise a concern.
Last updated: [date to confirm]
Trust is the foundation of the platform. This policy explains how we review prescribers before they can access the marketplace, what that review covers, and how anyone can report a concern. Our aim is a careful, accountable process — not a guarantee of any individual’s conduct.
How verification works
Verification is completed during onboarding as a manual review by our team. It is required before a prescriber gains marketplace access, so a prescriber cannot apply to opportunities until their review is complete. Because the review is carried out by people rather than automatically, it is thorough but not instant, and it remains subject to ongoing review.
What we check
During onboarding we review:
- Professional registration— that the applicant appears on the appropriate register (for example GMC, GDC, NMC, or GPhC) for doctors, dentists, nurses & pharmacists and other qualified independent prescribers, with prescribing status where relevant.
- Professional indemnity — evidence of suitable indemnity or insurance cover.
- PVG/DBS checked where applicable — background screening through the PVG scheme in Scotland or the DBS elsewhere, where the role requires it.
- Identity and contact details — basic checks to confirm the account belongs to the person it claims to.
What our review means
A completed review confirms that, at the time of onboarding, we saw the documents listed above and were satisfied they met our requirements. It is not a clinical endorsement and is not a promise about a person’s future conduct or suitability for a particular engagement. Clinics and prescribers should still apply their own due diligence before working together, as set out in our Terms of Use.
Keeping records current
Credentials can change, so verification is treated as ongoing rather than one-off. We may ask for updated documents from time to time, and prescribers are expected to keep their registration and indemnity current and to tell us promptly if anything material changes. We may suspend or remove access where requirements are no longer met or where information cannot be confirmed.
Safeguarding and reporting a concern
We take safeguarding seriously. If you have a concern about a user, a profile, or anything that happens through the platform, please tell us. Email info@revaiahealth.com with as much detail as you can. We review reports promptly, keep an accountable record, and may suspend an account while we look into it. Where appropriate, we will refer matters to the relevant professional regulator or authority.
If someone is at immediate risk of harm, contact the emergency services on 999. Revaia Health is not an emergency or crisis service.
Related policies
This policy should be read with our Clinical Disclaimer and Privacy Policy, which explains how we handle the information you provide.